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Community Resources

New to Lakeshore? You might find THIS page useful 


K-W Counselling Services

480 Charles St. E., Kitchener
Walk-in counselling available Thursdays 

12 pm. - 6 pm


Carizon Family and Community Services

400 Queen St. S., Kitchener


Shalom Counselling Services

9 Avondale Ave. S., Waterloo



519-622-1670 x200


Waterloo Wayside Centre


22 Bridgeport Rd W

Waterloo, N2L 2Y2

EMAIL for information 


Emergency Food


242 Queen Street South,


Wed: 1pm – 5pm

Youth ages 12 – 25

One hamper/person/week

Salvation Army Family Services

300 Gage Avenue, Unit 1,


M–Th: 10am – 12pm/1pm – 4pm

F: 10am – 12pm

Daily Bread Hampers by appointment (5 hampers/year/family)

House of Friendship Food Hamper Program 807 Guelph Street,


(Calling ahead of time may save some time, but is not mandatory)

Call between 8:30am – 4pm

Open to public 9:30 – 4pm  

Closed weekends and statutory holidays (Christmas, Easter, Canada Day etc.)

Limit of 6 hampers/family/year. 

Halal foods and accommodation for special diets (gluten free etc) available depending on donations.

St. Vincent de Paul Society

Operating out of most Catholic churches in

K-W provides emergency food supplies in geographic areas. You may be directed to another site if you do not live within a church’s boundary. For assistance, contact the Catholic church nearest to your residence or call 519-743-5576 to find your site

Housing & Renters

Housing Options for Older Adults Living in Waterloo Region booklet.

The booklet also includes:

  • Options to support independent living.

  • Independent affordable rental housing options.

  • Housing with support in Waterloo Region.

  • Rules for rental housing.

  • Financial Assistance Programs for older adults.

The Waterloo Region Energy Assistance Program (WREAP) helps households with low-incomes avoid the consequences of not being able to pay their utility bills, such as loss of heat or homelessness

Call 519-883-2100 and select Option 1. 

Affordable Community Housing gives individuals and families with low- to moderate-income households the opportunity to rent a housing unit at a lower cost.

Kitchener Housing

Provides housing for people with disabilities who are single adults or childless couples under the age of 60 and able to live independently

For information call: 519-744-6655

South Waterloo Housing Authority 519-575-4400

Community Information Centre of Waterloo Region

Maintains list of housing projects with accessible units and rent geared to income

Call: 519-579-3800

Rent Fund and Housing Help

Lutherwood offers a wide range of housing services to support individuals, couples and families to find and keep housing.  Programs have varying levels of support and eligibility requirements. 

Know your rights!!!!


Landlord & Tenant Board - 416-645-8080

or outside of the 416 calling area, toll free at 1-888-332-3234.

Ontario Tenants - has some useful information.

Independent Living Centre Of Waterloo Region

  • Housing and In-Home Attendant Services Supports

  • accommodation for those attending the University of Waterloo

  • Call 519-571-6788

  • TTY: 519 571 7590

Co-operative and Non-Profit Housing in Waterloo Region

Go HERE for a list 

Regional Resources

House Of Friendship - Appliance Repair

519-742-8327 x 0

Hours: Monday to Friday 8:00 a.m. – 4:00 p.m.

City Of Waterloo Fire Department - for Fire Prevention (519) 884-0900, and other non-urgent inquiries by telephone (519) 884-2121

Waterloo Regional Police Service: for emergencies and crimes in progress call 911

Ontario Regional Poison InformationCentre 416-813-5900 or Toll Free1-800-268-9017 (TTY-only 416-597-0215)

Distress Centres:


Kids Helpline 1-800-668-6868

Sexual Assault Support Centre of Waterloo Region, Crisis Line: 519-741-8633

Telecare Cambridge, Crisis Phone: 519-658-5455

Women's Crisis Services of Waterloo Region - Cambridge Haven House, Crisis Phone: 519-653-2422

Women's Crisis Services - Anselma House, crisis line: 519-742-5894


Grand River Transit, public transit, routes

and schedules 24 hours, 7 days a week


United Taxi - 519-888-9999

Waterloo Taxi - 519-888-7777

City Cab - 519-747-7777


Region of Waterloo International Airport



Waterloo Region District School Board, for public Kindergarden to Grade 12 education
Waterloo Catholic District School Board, for Catholic elementary to high school education
Conestoga College
University of Waterloo
Wilfred Laurier University

Waterloo Public Library

Ontario Works

99 Regina Street South
Waterloo ON N2J 4V3

(519) 883-2100
8:30 am to 4:30 pm

Online Application

Other Resources

Canada 411 Telephone Directory
Canada Post
Postal Code lookup, from Canada Post
Waterloo Map, from Mapquest

Waterloo Hospitals and Healthcare

Telehealth Ontario 1-866-797-0000 for

health advice over the phone

Walk in and Community Health Clinics

The Waterloo Walk-In Clinic, University Shops Plaza II, 170 University Ave W, Unit 13, Waterloo, N2L 3E9, 519-725-1514


Grand River Hospital, 835 King St. West, Kitchener, (519) 742-3611

St. Mary's General Hospital, 911 Queen's Boulevard, Kitchener, (519) 744-3311

Doctor Search, a service provided by the College of Physicians and Surgeons of Ontario



Legal Aid - 450 Frederick St Unit 101, Kitchener, 519-743-0254

Waterloo lawyers

Local Agencies/Other Resources

Be WebAware - For Parents to keep your children safe when on the Internet

All information listed on this page has been gathered from many sources. We will work hard to make sure these links are current and active. If you have a link or resource that we have missed that you think would be useful for our community, please send it to us HERE

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